Glass Palace Arts - Made uniquely for you
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Returns / Exchanges

Something not right with your order? We want to know about it! Please contact us through the email address which can be found under the "Contact Us" icon. 

We’ll exchange your piece for something else within 90 days of your order.
Exchanges will be given store credit.
*Return shipping cost are the responsibility of buyer.

Contact us here

Shipping costs are non- refundable.
*Returned items which show wear/ damage/ or are missing parts may be issued as a partial refund.

* Returned couples ring sets incur a 5% restocking fee

These items are final sale:
* Personalized, custom or special request items, bulk orders. (3 or more)

We will work hard to track it down. If it doesn't arrive we will replace it. If your item arrives damaged please contact me within 7 days of receiving the package. A investigation / claim may be filed with the carrier and we will either get you a replacement or a refund as soon as possible.

* If you have a broken piece of jewelry that is in need of repair and was purchased from my shop please contact me as soon as possible. Depending on when it was purchased there may be a fee, which will include the cost of return shipping. Message me and I will be happy to get you a quote.