Glass Palace Arts - Made uniquely for you
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Returns / Exchanges

Something not right with your order? We want to know about it.
Please message us through "chat" to start a return. Returns are accepted within 14 days and exchanges for 30 days on non-custom and non-personalized items. Shipping costs are non refundable. Please send us a message to start the process.

We’ll exchange your piece for something else within 30 days of your order.
Exchanges will be given store credit.
*Return shipping cost are the responsibility of buyer

These items are final sale:
* Personalized or custom orders

We will work hard to track it down. If it doesn't arrive we will replace it. If your item arrives damaged please contact me within 7 days of receiving the package. A investigation / claim may be filed with the carrier and we will either get you a replacement or a refund as soon as possible.

If you have a broken piece of jewelry in need of repair and was purchased from my shop, please contact me as soon as possible. Depending on when it was purchased there may be a fee, which will include the cost of return shipping. Message me and I will be happy to get you a quote.